Refund policy

Return and Refund Policy

At SilverAura Boutique Ltd, we believe in conducting our business according to Islamic principles of honesty, fairness, transparency, and trust (Amanah). We are committed to treating every customer fairly and fulfilling our responsibilities in accordance with Islamic ethical values and applicable consumer protection laws.

1. Returns and Exchanges

We aim to deal with every return request fairly and honestly. Customers may contact us to request a return or exchange. Each request will be reviewed fairly, taking into account the condition of the product, the reason for the return, and applicable consumer rights.

2. Damaged, Defective, or Incorrect Products

If a product arrives damaged, defective, or different from the item ordered, please contact our customer support team with your order details and photographs of the product.

We will work to resolve the issue fairly through an appropriate replacement, exchange, or refund, as applicable.

3. Refunds

When a refund is approved, it will be issued through the original payment method wherever possible. We aim to process refunds honestly and without unnecessary delay.

4. Product Quality and Honesty

We strive to describe our products accurately, provide clear product information, and avoid misleading descriptions or claims. If a product does not match its description or has a genuine defect, we will address the matter fairly.

5. Return Shipping

Return shipping arrangements and costs will depend on the reason for the return and applicable consumer protection laws. We will treat customers fairly and will not impose charges contrary to their legal rights.

6. Fair Trading Principles

Our business aims to uphold the Islamic values of Amanah (trust), Sidq (truthfulness), and Adl (justice). We do not intend to deceive customers, conceal known defects, or unfairly withhold refunds that are legally or contractually due.

7. Consumer Rights

This policy does not remove any rights customers have under applicable consumer protection laws. Where legal requirements provide customers with stronger protections, those requirements will apply.

8. Contact Us

For return, exchange, or refund enquiries, please contact SilverAura Boutique Ltd using the contact information provided on our website.

Our Promise: We strive to conduct every transaction with honesty, fairness, mutual consent, and respect for Islamic business ethics.